FREQUENTLY ASKED QUESTIONS

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The finest hand-­picked villa portfolio. Every single property on our website has been vetted by one or more of our portfolio managers and passed our quality control criteria. My Greek-Villa fully inspects each property before adding it to its portfolio.

What makes My Greek Villa different from any other website?

 

The relationship we build and the questions we ask our clients to help us craft an experience like no other. The discoveries we have made over the many years of travelling in Greece are what we use to make sure every trip fits each couple, family or group of friends.

 

How do I search for a holiday rental?


Our website makes it easy for you to find a holiday rental. Think of it as a self-service portal where you can search and book the perfect property, just for you.

-Searching for a holiday rental:

Go to the website and enter your destination, check-in and check-out dates, and the number of people in your party.

Click Search.

-Using filters:

Select a filter from the search engine to view all of the filter choices.

Remember: Filters are a great way to narrow down your search results based on your preferences for your stay. Filters include: price per night, vacation ideas, location.

 

Why Do I Have to Pay a Deposit

To reserve your property (and prevent anyone else booking it for the same dates) we ask you to pay a 35% deposit. Please note that the deposit is non-refundable. We recommend you take a holiday insurance.

When is the full amount due?

Our booking procedure requires an initial down payment of 35% which comes off the total payment. Once we have received the payment we will send you a confirmation letter. The balance is required 60 days prior to departure.

 

Can I cancel my holiday and get a refund?

If you let us know more than 8 weeks before your intended departure date, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.

Why am I being asked to pay a security deposit?

Just in case there is a damage in the house. As long as you leave the place clean, tidy and in the same condition as the beginning of your stay, the property owner or My Greek Villa will return your security deposit shortly after your holiday is over.

How do I pay the security deposit?

By confirming a booking you authorize us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. Some owners require their security deposit to be paid locally or in advance of arrival (you will be notified if this is the case).

Are discounts available?

Yes! You can always find offers on My Greek Villa website. The full list is available on our homepage under Special Offers but you’ll also see discounts and extras on properties as you browse through the site.

Are there any additional costs?

When you book with My Greek Villa, we send you a confirmation of the total cost. That is all you’ll be asked to pay. The only exception to this is either:

A security deposit (which you’ll get back at the end of your stay)

You may also be charged to use heated swimming pools, energy costs and for end of stay cleaning. 

Many properties will also offer a range of extras, from catering to guided tours, and there may be charges for these. But it’s important to stress these are optional extras. Please read the terms and conditions of your property carefully before booking.

What is the Travel Guarantee Fund?

To give travelers extra peace of mind when booking a holiday rental privately, My Greek Villa is a member of Travel Guarantee Fund®(GFG®) can be identified from the GFG® label on the footer of our page.

If the travel agency is a member of Travel Guarantee Fund®(GfG®), then you’re OK. GfG®will intervene and offer you a number of solutions. Or we will ensure that you can continue your trip or holiday, without having to pay extra. Or we ensure that you receive a refund for your deposit or fare, so that you can book another trip. GfG®ensures that you - the traveler - enjoy total peace of mind!

Does the price include VAT?

VAT where applicable is included in all our quoted prices.

Why don't you give out property addresses?

For security reasons, we don’t publicize the exact address details of any of our properties. What we do show is the nearest village or town so that you can start thinking about travel arrangements and hunting out amazing things to do nearby. Once we’ve confirmed your booking with the owner, we will send you the full street address.

Why is the name different to the property's real name?

To keep the property’s address private, we have to change the name as well. Once we’ve confirmed your booking, we’ll send you the property’s real name and full address.

Do I need to hire a car?

It depends on where you’re going and how much exploring you want to do on your holiday – if your idea of exertion is walking from the sun-lounger to the pool and back, then a car’s probably unnecessary. But do bear in mind our properties are sometimes set in remote rural areas where a set of wheels would come in handy, especially if you fancy a day trip somewhere exciting. We recommend our partner Avis car rental, with whom you can book directly on our site.

Can you help us book activities and trips while we're on holiday?

Of course. Whether you’re looking for an in-house chef for the week or for one day, we can help you book activities and trips – leaving you more time to relax. To find out more, please send us your request by email.

Can catering be organized?

Should you want catering for your party (either for a special evening or throughout your stay) this can usually be arranged. Many of our properties can provide three prepared meals daily, while others might offer a welcome dinner on the first night or the option to hire a chef for the duration of your holiday.

Can food or drinks be delivered at the villa?

If you think you’ll be turning up late on your first night, or you just don’t fancy trekking to the supermarket the moment you arrive, we may be able to arrange a welcome basket with the owner. For costs and details, kindly send us a request.

Can we get married at one of your properties?

Of course. We’ve got a whole section on the site dedicated to properties where you can get married. You may be able to get married at other properties too, so if you fall in love with a place and have your heart set on getting married there, let us know.

Can you organize car transfers?

We can organize this once your booking has been confirmed. For costs and details, kindly send us a request.

Can we have a babysitter?

Of course. Whether you’re looking for a live-in nanny or just someone to help for a few hours we can take care of your needs. Once your booking is confirmed, kindly send us a request and we’ll get back.

We want to organize a birthday surprise; can you help us organize this?

We can help make your ideas come to life or we can come up with some suggestions, such as pampering (massages etc), or any other local activities.

Can I bring my pet?

Some properties are very happy for you to bring your dog while others would rather you didn’t. That said, although sometimes they are allowed, they are sometimes (usually) on request only and subject to the owner’s prior agreement. It's also worth noting that sometimes a supplement applies. You can filter which of our luxury villas are pet-friendly using our handy search function.

Is the pool heated?

Some of the pools in our portfolio of villa rentals are heated, and some can even be heated especially for you, for a fee. You can filter which of our properties have a heated pool by using our search function.

Will the heated pool be warm in cooler months?

The temperature of the water is reliant on its heating system, the weather and the outside temperature. A heated pool will usually make swimming more pleasant during the months when you would use a pool, but in cooler weather the water will not necessarily be warm.

Is the property suitable for children?

Most of our customers are families or groups of families, so the vast majority of our properties are child-friendly. If there's anything about a property that we feel isn’t particularly suited to kids, we’ll say so in the property overview – but if you’re not sure about something, get in touch with our teamwho can answer all your questions.

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